At 123 Gio Responsible Gaming — Keep It Fun, Not Harmful

Responsible gaming means keeping betting as a form of entertainment — not letting it become the centre of your life or a source of problems. At 123 Gio, we believe players enjoy themselves most when they play within their limits.

Many people in Bangladesh enjoy Sports Betting for the thrill — placing bets on cricket matches or joining a lottery is perfectly fine as long as the fun comes first, not the money. The moment you start betting to recover losses, that's when it becomes a problem.

Three core principles of responsible betting:

• Stick to your budget: Only bet money you can afford to lose without affecting your household.
• Control your time: Betting can never replace work, family, or sleep.
• Don't bet on impulse: Don't make impulsive decisions out of anger, frustration, or the rush of a win.

Are you betting responsibly? Check yourself against the points below. If most of them apply to you, you're on the right track:

Betting addiction doesn't happen overnight — it creeps in gradually. If you notice any of the signs below in yourself, it's important to take action now:

Financial Warning Signs

• Money needed for household expenses is being spent on betting.
• You keep placing large bets trying to recover money you've lost.
• You are borrowing money or taking loans to fund your betting.
• You can't stop after a win and keep placing bigger bets.

Emotional and social signs

• You feel restless or irritable when you can't bet.
• Hiding your betting from family or friends.
• You're struggling to focus on work or studies.
• Lying about your betting.

A few simple but effective habits can go a long way toward responsible gaming. Follow these and betting will always stay enjoyable:

Financial Control

• Set a Monthly Betting Budget — After covering household expenses and savings, set aside only a small portion of what's left for betting.
• Use payment limits — Keep 123 Gio's deposit limit feature active to prevent unexpected large deposits.
• Do not use a credit card — Borrowing money or using credit to bet is the riskiest thing you can do.

Time management

• Set aside specific times for betting — ideally something you're not thinking about all day.
• Don't bet before bed or during work hours.
• Keep your session timer on — stop when your time is up.

Mental health

• Never bet when you're angry, upset, or have been drinking.
• If you lose, take a break instead of chasing losses with the mindset of 'I'll win it back this time.'
• Stop thinking of betting as a source of income — it's entertainment.

Betting addiction affects not just the individual, but the whole family. That's why 123 Gio wants to raise awareness among family members too:

• Have an open conversation with your family: Be open with your family about betting — there's nothing to hide.
• Keep your family budget transparent: Include your betting spend as part of your household budget.
• Keep Away from Children: Password-protect your devices so children cannot access betting sites.

If you suspect a family member is struggling with a betting addiction — don't respond with anger or blame. Talk to them calmly, encourage them to seek professional help, and know that our support team can also guide families through the process.

123 Gio provides a range of effective tools to help you bet responsibly. All of them can be activated at any time from your account settings:

Rules for changing limits

• Limits Decrease Takes effect immediately.
• Limits Increase The request takes effect after 7 days — this delay is intentional.
• An active self-exclusion cannot be cancelled before the period ends.

Understand Your Betting Risk Level

123 Gio strictly does not serve anyone under the age of 18. Here's what we do to protect minors:

• Age verification is required at registration.
• Age is verified during the KYC process using a national ID or passport.
• Suspicious accounts may be verified at any time.
• If a minor is found to have an account, it will be closed immediately and any deposits will be refunded.

Use parental control software on your devices and block betting sites in the browser. Have an open conversation with your child about staying safe online.

If you or someone you know may be struggling with a betting addiction, don't face it alone. The 123 Gio support team is always here for you.

Contact Us

• Email: support@123gio.net
• Live Chat: Active on the website 24/7
• Subject: Send us "Responsible Gaming Support"

Support Steps

1. Reach us via live chat or email.
2. Our trained team will listen and understand your situation — in complete confidence.
3. We can help you set account limits, a cooling-off period, or self-exclusion whenever you need it.
4. If you need professional support, we'll point you in the right direction.